Refund policy

You may request a return within 14 days of receiving your order. To be eligible, the item must be unused, in its original packaging with all accessories, manuals, and any included batteries or chargers, and you must have your order number.

How to start a return

Email Support@VTC-USA.com with your order number and the reason for the return. Returns require an approved Return Merchandise Authorization (RMA) from Support@VTC-USA.com before shipping; we will send the RMA number, instructions, and the return address. Items sent back without an approved RMA cannot be accepted. Return shipping is paid by the customer unless the item arrived damaged, defective, or was not what you ordered.

Opened, programmed, and configured equipment

Radios, repeaters, and other equipment that has been opened, or that we have programmed, licensed, or configured to your specifications, may be returned within the 14-day window with an approved RMA and is subject to a 20% restocking fee. If a programmed unit is defective, it is covered under the manufacturer warranty and we will handle the exchange at no charge.

Items that cannot be returned

• Batteries that have been installed or charged.
• Items with damaged, missing, or altered packaging or serial numbers.
• Special orders and items marked non-returnable at the time of sale.

Damaged, defective, or wrong items

Inspect your order when it arrives. If anything is damaged, defective, or not what you ordered, email Support@VTC-USA.com within 5 business days with photos and your order number. We will send a replacement or a prepaid return label at no cost to you.

Exchanges

The fastest way to exchange an item is to return the original for a refund and place a new order. If you are unsure which radio, battery, or accessory you need, call us first at (417) 831-0097 and we will help you choose.

Refunds

Once we receive and inspect your return, we will email you to confirm whether the refund is approved. Approved refunds, less any restocking fee, go back to the original payment method within 10 business days. Your bank or card issuer may take additional time to post it. If more than 15 business days have passed since we approved your refund, email Support@VTC-USA.com.

Warranty

Equipment sold by VTC carries the manufacturer warranty. Warranty claims after the return window are handled directly by VTC as an authorized dealer; contact us and we will manage the repair or replacement with the manufacturer.