Return Policy

Return policy 

Thank you for shopping with us! We want you to be completely satisfied with your purchase. If for any reason you're not happy, we're here to help.

- You can return most* items within 15 days of receipt for a full refund or exchange.

- Items must be in original condition, unused, and with all tags and packaging intact.

*Certain products, such as personalized items are not eligible for return. Please check the product description before purchasing.

 

Return Process

1. Contact us at returns@vtc-usa.com with your order details to request a return.

2. We will provide you with instructions, and a return shipping label if necessary.

3. Once we receive the returned item, we will process your refund or exchange.

Shipping Costs

- Return shipping is the responsibility of the customer, unless the item was defective or the wrong product was sent.

If you have any questions or concerns, please feel free to reach out to our customer service team at support@vtc-usa.com. We're here to assist you!